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Agarwal, Monika
- System Dynamics Modelling of the Influence of Stress on Job Performance at Workplace
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Authors
Affiliations
1 Department of Management, Dayalbagh Educational Institute, (Deemed University), Dayalbagh, Agra. 282005., IN
1 Department of Management, Dayalbagh Educational Institute, (Deemed University), Dayalbagh, Agra. 282005., IN
Source
Asian Journal of Management, Vol 8, No 3 (2017), Pagination: 827-833Abstract
Stress is a universal phenomenon and now- a-days no organization can claim to be stress free. Every job is challenging and more demanding. Every employee is forced to have a stressful and hectic lifestyle. If he fails to meet, he faces stress and other psychological problems. It effects on human body, which gives rise to tension, anxiety, depression and anger. The main objective of the present paper was to find out causal relationship between causes and consequences of stress variable with the help of literature review, develop causal loop diagram and stock flow diagram of stress management at workplaceKeywords
Stress, Causes of Stress, Effect of Stress, Virtuous Loop and Vicious Loop.References
- http://www.businessballs.com/stressmanagement.htm
- http://timesofindia.indiatimes.com/life-style/healthfitness/health/Stress-number-one-lifestyle-risk-among-Indianemployees/articleshow/34115847.cms
- Ahmad, M. M. (2011). The Impact of Job Stress on Employee Job Satisfaction A Study on Telecommunication Sector of Pakistan. Journal of Business Studies Quarterly. Journal of Business Studies Quarterly., 2(3), 50-56.
- Balkan, O. (2011). Work-Life Balance , Job Stress and Individual Performance: An Application. International Journal of Management Sciences and Business Research. International Journal of Management Sciences and Business Research., 2(3).
- Bloemer, M. W. (2000). Antecedents and Consequences of Role of Stress of Retail Sales Persons. Journal of Reatailing and Consumer Services,, 7, 65-75.
- Cooper, P. M. (2001). Occupational Stress: Toward A More Integrated Framework. Handbook of Industrial, Work and Organisation Psychology. 2.
- Despande, R. C. (2012). A Healthy Way To Handle Work Place Stress Through Yoga , Meditation and Soothing Humour. International Journal of Environment Sciences, 2(4).
- Devi, U. T. (2011). A Study on Stress Management and Coping Strategies With Reference To IT Companies. Journal of Information Technology and Economics Development. Journal of Information Technology and Economics Development, 2(2), 30-48.
- Garg, H. S. (2013). A Study on Stress Management among The Employees of Nationalised Banks. Voice of Research, 2.
- Kate, S. P. (2004). A Model of Work Stress to Underpin The Health and Safety Executive Advice for Tackling Work-Related Stress and Stress Risk Assessments Counselling.
- Lo, L. (1999). Work Motivation Job Stress and Employees Wellbeing,. Journal of Applied Management Studies,, 8(1).
- Mary Musyoka, M. O. (2012). Employee Stress and Performance of Companies Listed In The Nairobi Securities Exchange. DBA Africa Management Review., 3(1), 115-129.
- Parilla, E. S. (2012). Level of Stress Experienced By NWU Employees: Towards Developing A Stress Management. Asian Journal of Management Research, 2(2).
- RAJAN, A. A. (2013, May). Work Stress of Hotel Industry Employees In Puducherry. Asia Pacific Journal of Marketing and Management Review, 2(5).
- Ramay, U. B. (2010). Impact of Stress on Employees Job Performance: A Study on Banking Sector of Pakistan,. International Journal of Marketing Studies,, 2(1).
- Rothmann, W. S. (2006). Occupational Stress of Employees In An Insurance Company,. 37(3).
- Satya Narayan, S. K. (2011). A Study on Stress Management In It Industry. Journal of Management Research and Development, 1(1), 21-26.
- (2000). In J. Sterman, Business Dynamics Systems Thinking and Modelling for a Complex World. Newyork, Usa: Mc Graw Hill.
- Zhang, J. (2010). Organisational Climate and Its Effects on Organisational Variables: An Empirical Study. International Journal of Psychological Studies,. International Journal of Psychological Studies,, 2(2).
- Patanjali Yoga Practice and its Effect on Mental Health and Moral Judgment amongst Juvenile Delinquents
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Authors
Affiliations
1 GLA University, Mathura, IN
2 Department of Pedagogical Sciences, Dayalbagh Educational Institute (Deemed University), Agra, IN
3 GLA University, Mathura (U.P.), IN
1 GLA University, Mathura, IN
2 Department of Pedagogical Sciences, Dayalbagh Educational Institute (Deemed University), Agra, IN
3 GLA University, Mathura (U.P.), IN
Source
Indian Journal of Public Health Research & Development, Vol 10, No 11 (2019), Pagination: 65-69Abstract
Research awareness and involvement in yoga for health-related results are growing worldwide. PatanjaliYoga relieves stress and fatigue which haves turned into one of the few major challenges confronting the medical fraternity in present times. Yoga let go the body from any type of muscular or chronic strain and rejuvenates the body from exhaustion, body aches, stress, aids to ease the body and mind, enhances concentration and alertness, and frees the soul. It helps one to create integrity amongst his outward self as well as his innermost self. If the practices are followed meticulously then Patanjali Yoga develops a constructive effect both in the inward and outer selves of an organism. Patanjali’s yoga practice aims to bind the individual self with the Ultimate One and one can achieve this union by regulating and discarding the ever- arising ‘vrittis’ or amendments of the mind. With Patanjali Yoga mind can be balanced through the exact kind of discipline and training. The purpose of this paper was to study the effect of Patanjali Yoga practice on mental health and moral judgment of experimental group of juvenile delinquents. Pre and post experimental design was used in this research work. Patanjali Yoga practices were used as independent variables whereas mental health and moral judgments of delinquents as dependent variables. A sample of 70 delinquents of age group (13- 18 years) from Government Observation Home in Agra district was chosen with random selection method. There were two groups –experimental group (n=35) and control group (n=35). Patanjali Yoga practices were imparted to delinquents for 90 days with duration of one hour each day. For measuring the moral judgment of delinquents, moral judgment test by Juri Baruh (2004) and for measuring mental health, mental health battery by A.K. Singh and Alpana Sen Gupta(2008) were used. Mean, Standard deviation and t-test were carried out for data analysis. The findings suggest that mental health factors like emotional stability, adjustment, autonomy, security-insecurity and self-concept were found to be of average level and intelligence ranged from average to low in experimental and control group delinquents. It was also found that Patanjali Yoga plays a significant role by strengthening emotional stability, adjustment and self -concept in delinquents, however, the Patanjali yoga does not significantly affects mental health factors like autonomy, securityinsecurity and intelligence in delinquents. The findings also concluded that Patanjali Yoga does not affect moral judgments of delinquents.Keywords
Patanjali Yoga, Mental Health, Moral Judgment, Juvenile Delinquents.- The Effect of Service Quality on Customer Loyalty: A Review Study
Abstract Views :354 |
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Authors
Affiliations
1 Guest Faculty, NCWEB, Delhi Univeristy, IN
2 Assistant Professor, Department of Business Management, Technological Institute of Textile & Sciences, Bhiwani, IN
1 Guest Faculty, NCWEB, Delhi Univeristy, IN
2 Assistant Professor, Department of Business Management, Technological Institute of Textile & Sciences, Bhiwani, IN
Source
Global Journal of Research in Management, Vol 10, No 2 (2020), Pagination: 36-52Abstract
The purpose of this paper is to explore and analyse the existing research to establish linkages between the service quality and customer loyalty in life insurance sector. This study also focuses on different factor structure delineated by various authors in life insurance. On the basis of the existing studies it is viewed that there is positive relationship between service quality determinants and customer loyalty. Different authors have given different measurement dimensions of services relevant to life insurance sector. But still studies regarding measurement of service quality in insurance sector are still in conception. The study will help academicians to look into the insights of effect of service quality of customer loyalty and various dimensions for measurement of service quality in life insurance sector. Further it can be used to explore more specific dimensions of service quality in life insurance sector.Keywords
Service Quality, Life Insurance Sector, Service Dimension, Customer Loyalty.- A Comparative Analysis of Service Quality of Private Life Insurance Companies
Abstract Views :220 |
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Authors
Affiliations
1 Maharshi Dayanand University, Rohtak, Haryana, IN
1 Maharshi Dayanand University, Rohtak, Haryana, IN
Source
Global Journal of Research in Management, Vol 11, No 2 (2021), Pagination: 01-19Abstract
Rapid digitization and globalization are leading to the existence of knowledgeable and more conscious customers. The companies have to win the battle in the minds of the customers for their success. The thought process, perceptions, and attitudes of customers are built on the quality of the experiences they had with service firms. Therefore private life insurance companies must be acknowledged with the customer perceptions of th,eir services. The paper focuses on the service quality of the top five private life insurance companies: ICICI Prudential Life Insurance, Bajaj Allianz Life Insurance, HDFC Standard Life Insurance, Max Life Insurance, and SBI Life Insurance companies. The study revealed that the service performances of the private life insurance companies are not up to the expectations of the customers. The study revealed that Bajaj Allianz Life Insurance has better service quality in comparison to the other four life insurance companies. Thus, the study discovered that customers are dissatisfied with the services of private life insurance companies. The private life insurance companies need to improve their tangibility, reliability, responsiveness, assurance, empathy, service convenience and service availability dimensions to positively enhance the customer perceptions of service quality of private life insurance companies. Private life insurance companies should improve their quality of service to enhance customer satisfaction. Private life insurance companies knowing the customer perceptions of their services can focus and formulate accordingly their service process.Keywords
Service Quality, Life Insurance, Perception, Expectation, CustomerReferences
- Agarwal, M. & Tanwar, S. (2018). A Study of Service Quality Determinants in Life Insurance Sector. Research Review International Journal of Multidisciplinary , 3(9), 622-626. doi: 10.5281/zenodo.1434862
- Ahmad, A. & Sungip, Z. (2008). An Assessment on Service Quality in Malaysia Insurance Industry. Communications of the IBIMA, 1, 13-26.
- Angur, M. G., Nataraajan, R., & Jahera, J. S. (1999). Service Quality in the Banking Industry: An Assessment in a Developing Economy. International Journal of B ank Marketing, 13(2), 132-150. doi: 10.1108/02652329910269211
- Berry, Parasuraman, & Zeithaml. (1988). The Service Quality Puzzle. Business Horizons, 31, 35-43. doi: 10.1016/0007-6813(88)90053-5 Brown, S. W., & Swartz, T. A. (1989). A Gap Analysis of Professional Service Quality.
- Journal of Marketing, 53, 92-98. doi: 10.1177/002224298905300207
- Chatterjee, J. (2018). Role of Services Marketing Mix and Customer-Company Identification in building Engaged Customers. Amity Journal of Management Research, 3(1), 112-122. Retrieved from https://www.amity.edu/admaa/ajmr/default.aspx
- Gopi, B., Samat, N., & Alam, S. (2020). The Influence of Food Trucks' Service Quality on Customer Satisfaction and Its Impact TowardCustomer Loyalty. British Food Journal, 122(10), 3213-3226. doi: 10.1108/BFJ-02-2020-0110
- Gautam, V. (2011). Service Quality Perceptions of Customers about Insurance Companies: An Empirical Study. Indian Journal of Marketing, 41(3), 8-20.
- Hong, S. J., Choi, D., & Chae, J. (2020). Exploring Different Airport Users’ Service Quality Satisfaction between Service Providers and Air Travelers. Journal of Retailing and Consumer Services, 52, 101917. doi: 10.1016/j.jretconser.2019.101917
- IBEF. (2020). Retrieved from http://www.ibef.org/industry/insurance-sector-india.aspx
- Jadayil, W. A., Shakoor, M., Bashir, A., Selmi, H., & Qureshi, M. R. N. (2020). Using SERVIQUAL to Investigate The Quality of Provided Wireless Communication Services In UAE. International Journal of Quality and Service Sciences , 12(1), 109-132. doi: 10.1108/IJQSS-08-2018-0076
- Joseph, M., Sekhon, Y., Stone, G. & Tinson, J. (2005). An Exploratory Study On The Use of Banking Technology In The UK. A Ranking of Importance of Selected Technology on Consumer Perception of Service Delivery Performance. International Journal of Bank Marketing, 23(5), 397-413.
- Kumar, R., & Singh, M. (2010). Using SERVQUAL Model for Comparative Service Quality Analysis of The Indian Non-Life Insurance Sector. Paradigm Publisher: Institute of Management Technology Audience, 14(2), 56-63. doi: 10.1177/0971890720100207
- Li, Y., & Shang, H. (2020). Service Quality, Perceived Value, and Citizens’ Continuous-Use Intention Regarding E-Government: Empirical Evidence from China. Information & Management , 57(3), 103197 doi: 10.1016/j.im.2019.103197
- Mehta, S.C. & Lobo, A. (2002). MSS, MSA and Zone of Tolerance as Measures of Service Quality: A Study in the Life Insurance Industry. Second International Services Marketing Conference, University of Queensland.
- Mittal, S., Gera, R., & Singh, S. R. (2013). Developing and Testing a Hierarchical Model of Customer Perceived Service Quality for Life Insurance Services. Asia-Pacific Journal of Management Research and Innovation, 9(I), 63-76. doi: 10.1177/2319510X13483513
- Mondal, A. S. (2018). Differences in Perceived Service Quality of Students of Government and Private Colleges: An Empirical Investigation on Undergraduate Business Management courses in Kolkata. Amity Journal of Management Research, 3(2), 39-52.
- Retrieved from https://www.amity.edu/admaa/ajmr/default.aspx Paposa, S. S., Ukinkar, V. G., & Paposa, K. K. (2019). Service Quality and Customer Satisfaction: Variation in Customer Perception across Demographic Profiles in Life Insurance Industry. International Journal of Innovative Technology and Exploring Engineering, 8(10), 3767-3775. doi: 10.35940/ijitee.J9970.0881019
- Parasuraman, A., Zeithaml, V. A., & Berry, L. (1988). SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality. Journal of Retailing, 64(1), 12-40.
- Porter, M. E. (1985). Competitive Advantage. New York, United States: The Free Press.
- Raza, S. A., Umer, A., Qureshi, M. A., & Dahri, A. S. (2020). Internet Banking Service Quality, E-Customer Satisfaction and Loyalty: The Modified E-SERVQUAL Model. The TQM Journal , 32(6), 1443-1466. doi: 10.1108/TQM-02-2020-0019
- Reichheld, F. F., & Sasser, W. E. (1990). Zero Defections: Quality Comes to Services. Harvard Business Review, 68(5), 105-111.
- Rejikumar, G., Raja, S. V., & Raiswa. (2019). An Integrated Framework for Service Quality, Choice Overload, Customer Involvement and Satisfaction Evidence from India’s Non Life Insurance Sector. Managemen Decisions , Ahead of print. doi: 10.1108/MD-12-2018-1354
- Rudie, M., & Wansley, B. (1985). The Merril Lynch Quality Program. In Services Marketing in a Changin Environment. (pp. 7-9). Chicago; United States: American Marketing Association.
- Siami, S. & Gorji, M. (2011). Service Quality Management in the Insurance Industry on the Basis of Service Gap Model. Australian Journal of Basic and Applied Sciences , 5(11), 797-802.
- Singh, S., Sirohi, N., & Chaudhary, K. (2014). A Study of Customer Perception towards Service Quality of Life Insurance Companies in Delhi NCR Region. Global Journal of Management and Business Research: E Marketing, 14 (7). Retrieved from https://journalofbusiness.org/index.php/GJMBR
- Srivastava, M. (2015). Service Quality Gap in Life Insurance Industry. ENVISION –International Journal of Commerce and Management, 9, 98-102. Retrieved from https://acfa.apeejay.edu/publications/envision-journal-of-commerce-department-ofacfa
- Application of Contingency Theory of Protagonist Leadership in Crisis: Distinct Orientation to South Korea and India in Pandemic COVID-19
Abstract Views :149 |
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Authors
Affiliations
1 Assistant Professor, SRM University, Sonipat, Haryana, IN
2 NCWEB, Delhi University, Delhi, IN
3 Associate Professor & H.O.D, SRM University, Sonepat, Haryana, IN
1 Assistant Professor, SRM University, Sonipat, Haryana, IN
2 NCWEB, Delhi University, Delhi, IN
3 Associate Professor & H.O.D, SRM University, Sonepat, Haryana, IN
Source
Drishtikon: A Management Journal, Vol 12, No 1 (2021), Pagination: 43-61Abstract
The 21st century pandemic COVID-19 has challenged the leadership throughout the world including India, U.S and various other countries of the globe. In the present case study, researcher highlighted the critical role of leadership to fight against COVID-19 pandemic. The outbreak of this pandemic is seriously a subject of apprehension. However, some countries like South Korea and New Zealand have successfully controlled the spread of COVID-19 with their contingency plan. Today, the manner in which every country is fighting against pandemic is really commendable. Besides all this it’s essential to explore the leadership under which the plan to manage the crisis is formulated and implemented. This case study will give an insight on the leadership and crisis management approach adopted to fight against COVID-19. The case study further explores how contingency leadership theory is used to identify the situation where strong leadership may play a significant role in managing COVID-19.Keywords
Corona, Corona Strain, Warriors, Leadership and CrisisReferences
- Kaul, V., Shah, V. H., & Serag, H. E. (2020). Leadership during crisis: Lessons and applications from the COVID-19 pandemic. Retrieved from https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7233251/
- Bhalla, A. S. (2021). Leadership challenges and the COVID-19 pandemic. ORF Occasional Paper No. 299, February 2021, Observer Research Foundation. Retrieved from https://www.orfonline.org/ research/leadership-challenges-and-the-COVID-19-pandemic/
- Chaudhuri, A., & Manikoth, N. (2021). George Washington university leadership and learning during the COVID-19 crisis: Cross-country perspectives on the emerging needs of human resources. Human Resource. Retrieved from https://think.taylorandfrancis.com/special_ issues/leadership-learning/Development International
- Garikipati, S., & Kambhampati, U. (2020). Women leaders are better at fighting the pandemic. VOX, Centre for Economic Policy Research (CEPR) Policy Portal.
- Gopinath, G. R. (2021, March 9). Indian vaccine production & growth projection will play an important role in overcoming the pandemic.
- The Quint. Retrieved from https://www.thequint.com/news/india/indias-leadership-in-vaccine-production-to-help-world-overcomepandemicgopinath
- Giddens, A. (1990). The consequences of modernity. Stanford: Stanford University Press.
- https://www.mckinsey.com/business-functions/organization/our-insights/leadership-in-a-crisis-responding-to-the-coronavirus-outbreak-andfuture-challenges
- https://www.sipa.columbia.edu/sites/default/files/crisis%20leadership%20COVID19%20-%20Joseph%20Pfeifer.pdf
- Role of J.C. Bose Fellowship in empowering women scientists in India
Abstract Views :130 |
PDF Views:67
Authors
Affiliations
1 Science and Engineering Research Board (A statutory body of the Department of Science and Technology), Block-II, Technology Bhawan, New Mehrauli Road, New Delhi 110 016, India, IN
1 Science and Engineering Research Board (A statutory body of the Department of Science and Technology), Block-II, Technology Bhawan, New Mehrauli Road, New Delhi 110 016, India, IN
Source
Current Science, Vol 123, No 11 (2022), Pagination: 1305-1308Abstract
The under representation of women in Science, Technology, Engineering and Mathematics (STEM) is always a matter of concern worldwide. The sustainability of women scientists in STEM and further getting recognition, awards, rewards and leadership position has been a challenge. However, some of the women scientists have received fellowships like J.C. Bose Fellowship and secured leadership positions. This article analyses discipline-wise and institute-wise distributions of J.C. Bose women Fellows. Further, it describes notable achievements of some of the women J.C. Bose Fellows and their significant contributions in the respective research areasKeywords
Gender Disparity, Government Research Grants, Initiatives, National Fellowships, Women Scientists.References
- SERB database of J.C. Bose Fellows.
- www.serbonline.in
- http://prism.serbonline.in
- SERB-SURE Scheme in India: Early Indicators and Recommendations
Abstract Views :55 |
PDF Views:29
Authors
Affiliations
1 Department of Science and Technology, Centre for Policy Research, Indian Institute of Science, Bengaluru, IN
2 Science and Engineering Research Board, New Delhi 110 016, IN
3 Department of Science and Technology, and Science and Engineering Research Board, New Delhi 110 016, IN
1 Department of Science and Technology, Centre for Policy Research, Indian Institute of Science, Bengaluru, IN
2 Science and Engineering Research Board, New Delhi 110 016, IN
3 Department of Science and Technology, and Science and Engineering Research Board, New Delhi 110 016, IN
Source
Current Science, Vol 125, No 9 (2023), Pagination: 934-938Abstract
State-level institutes have an important role in strengthening the national STI ecosystem. SERB-SURE scheme was launched in 2022 to support research at state-level institutes to strengthen the national STI ecosystem. The scheme also promotes researchers with no ongoing/completed project proposals under SERB and thus is a platform to appraise the upcoming talent pool of the country. The details of proposals submitted and recommended have been gathered from the PRISM website and SERB online portal. The present article quantitatively analyses the trend of project proposal submission and approval based on parameters such as gender, state, institute type and subject area between the financial year 2022–23. Based on these early indicators, some recommendations for promoting research at state-level institutes are provided here.Keywords
Government Programme, Research in India, Schemes, Science, SERB, SURE, Technology.References
- AISHE 2021; https://aishe.gov.in/aishe/home
- Research and Development Statistics, 2022–23; www.nstmis-dst.org
- DST India 2023; www.dst.gov.in
- Agarwal, M., Role of J.C. Bose Fellowship in empowering women scientists in India. Curr. Sci., 2022, 123(11), 1305–1308.
- Kanaujia, A., Singh, P., Nandy, A. and Singh, V. K., Research contribution of major centrally funded institution systems of India. Curr. Sci., 2022, 123(9), 1082–1088.
- Chakraborty, K., Upadhyaya, N. and Upadhyay, R. S., Explored publication pattern of the top twenty NIRF-2020 ranked Indian institutions: an evaluative study. Libr. Philos. Pract., 2021, 5385, 1–18; https://digitalcommons.unl.edu/libphilprac
- Banshal, S. K., Singh, V. K., Base, A. and Muhuri, P. K., Comparing research performance of Indian Institutes of Technology. Curr. Sci., 2019, 116(8), 1304–1313.
- ARWS Ranking 2022; https://www.shanghairanking.com/rankings/arwu/2022
- QS Global Ranking 2023; https://www.topuniversities.com/university-rankings/world-university-rankings/2023
- PRISM-SERB 2023; https://prism.serbonline.in (accessed on 20 March 2023).
- https://www.serbonline.in/SERB/Sure (accessed on 12 March 2023).
- Agarwal, M. and Kaur, P., Impact of selected schemes of SERB: empowering Indian women in R&D spectrum. ACS Omega, 2023; https://doi.org/10.1021/acsomega.3c03826.
- Kanaujia, A., Nandy, A., Singh, P. and Singh, V. K., Mapping the research output from Indian states, Curr. Sci., 2023, 124(11), 1245–1255.